Refund Policy

At Reliable Storage Co, we are committed to providing our customers with the best storage solutions and services. We understand that there may be circumstances where a refund is necessary, and we have established this refund policy to address such situations.

 

Refunds Issued for Company Mistakes or Errors:

We take every measure to ensure that our storage services are delivered to the highest standards. However, in the event that we make a mistake or error, we will gladly issue a refund to rectify the situation. Refunds will be considered under the following circumstances:

• Billing Errors: If you believe that you have been billed incorrectly due to a mistake on our part, please contact our customer support team. We will review your account and, if an error is confirmed, issue a refund for the overcharged amount.

• Service Errors: In the rare instance that we make a mistake or error in the provision of our storage services, we will investigate the issue and, if the mistake is on our part, provide a refund or credit.

 

Refunds Not Issued for Customer-Initiated Actions:

 

Please be aware that we do not offer refunds for the following situations:

• Change of Mind: If you decide to terminate your storage agreement or request a refund due to a change of mind or circumstances, we cannot issue a refund. Our service agreements are non-refundable, and customers are responsible for fulfilling the terms of their agreement.

• Unused Services: Refunds will not be issued for unused storage services. Customers are responsible for the full cost of the services they have contracted, even if they choose not to utilize them.

 

How to Request a Refund:

 

To request a refund in the event of a company mistake or error, please follow these steps:

• Contact Customer Support: Reach out to our customer support team as soon as you identify the issue. Provide them with a detailed description of the problem and any supporting documentation if applicable.

• Investigation: Our team will conduct a thorough investigation to determine if the mistake or error was indeed on our part.

• Refund Processing: If it is confirmed that the error was made by our company, we will process the refund as quickly as possible. Refunds will be issued using the same payment method as the original transaction.​

 

Contact Information:

If you have any questions or concerns about our refund policy, please contact our customer support team at info@reliablestorageco.com or (865) 428-5749. We are here to assist you and ensure that your experience with Reliable Storage Co. is as smooth and hassle-free as possible.

 

Reliable Storage Co.

324 Wears Valley Rd

Pigeon Forge, TN 37863

info@reliablestorageco.com

(865) 428-5749

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[Last Updated - October 17, 2023]